Towards a user-centric mobile government in Jordan

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Mobile government (M-Government) is an evolving delivery channel for governments to provide timely information and services ubiquitously to residents, businesses and other government departments through mobile devices. Developing countries have a higher mobile penetration rate than the fixed-line Internet rates, which opens doors of opportunities for these countries to bridge the digital gap and gain a better reach through M-Government. Jordan has realised the potential of M-Government and launched the E-Government Mobile Portal on the 18th of April, 2011. This thesis uses a mixed-method approach comprising surveys, interviews, meta-analysis and focus groups. The findings show that the critical success factors for M-government from the users’ perspective are the following: user acceptance, security, privacy, trust, cost, mobile device limitations, usability, availability of services, broadband and content. The findings also show that there are ’high effect’ success factors in addition to the critical ones which are the following : mobile payment system, accessibility, awareness, education, reliability, legal issues and mobile penetration. Additionally, this thesis also proposes a success framework for M-Government that provides practical strategies to tackle each success factor. Furthermore, it recommends an M-Government user-centric road map with implementation stages aiming to assist the Jordanian Government and other governments in tackling each success factor in order to ensure a successful implementation of M-Government

Islamic State E-Caliphate on Twitter: An Observational Study

The Islamic State of Iraq and Syria (ISIS) media strategy is a successful one. It has enabled a small group of social media users to amplify impressions of the organization far beyond its actual effect, capturing global attention. This terrorist group has proven quite effective in using Twitter to spread their evil ideas, recruit followers and post obscene videos depicting the most egregious cruelty imaginable. In this exploratory research, an observational research was undertaken to explore the strategies and tactics deployed by the group in their use of Twitter. The results show that ISIS has successfully utilized this social media platform as a tool to achieve its goals and implement its media strategy

Building a User Centric Success Factors Model for Mobile Government

Mobile government is an emergent phenomenon that represents a solution for many countries to reach their citizens and improve delivery of government-to- citizens’ services (G2C). Despite the fact that mobile government benefits are very promising; there are some factors that determine success or failure of mobile government applications. In this study, a systematic review of previous studies using a meta-analysis method was undertaken and a conceptual success factors model for mobile government to citizen services (G2C) was created. Furthermore, the second phase of this study was a survey with 40 academics to validate the use of meta-analysis and validate and refine the conceptual model

Implementing mobile government in Jordan: strategies for success

Mobile government (m-government) is a delivery channel for governments to provide timely information and services ubiquitously to residents, businesses and other government departments. Jordan was quick to appreciate the potential benefits of m-government and launched an e-government mobile portal in 2011. A two-phased mixed methods study was conducted through the use of focus groups and survey research. The outcome of this study is a potential roadmap for the Jordanian government and other governments that have similar characteristics to implement. M-government successfully and gain users acceptance. Limitations and recommendations for research and practice are also presented and discussed in this paper

Mobile Government in Jordan: Is It a Step in the Right Direction?

Mobile government (M-government) is a new delivery channel for governments to provide timely information and services ubiquitously to residents, businesses and other government departments through mobile devices. Developing countries have a higher mobile penetration rate than the fixed line internet rates which opens doors of opportunities for these countries to bridge the digital gab and gain a better reach through M-government. This paper measures the Jordanian citizens’ awareness of launching a mobile government (M-government) portal in Jordan and investigates their attitude towards it. Furthermore, this study captured the government perspective in regards to launching the mobile government portal and citizens’ awareness of that. The results showed that Jordanians have a positive attitude towards mobile government; additionally the results also identified the main barriers of using mobile internet and electronic government (E-government) services in Jordan and proposed a success factors model for mobile government in Jordan

Toward a sustainable deployment of m-learning in higher education

Mobile learning technologies and wireless networks are increasingly being used in educational institutes. Mobile learning (m-learning) through wireless technology can deliver information to anyone, anytime and anywhere. Some studies have explored the challenges and the issues of implementing this technology. However, few academic studies have investigated the sustainable deployment of m-learning in higher education. This study was conducted with the intention of identifying the factors that affect the deployment of m-learning, in order to propose and evaluate a sustainable model for mobile learning deployment in university education. A survey was conducted with a total of 148 students and 28 lecturers. The findings indicate that the refined conceptual model with pre- and post-deployment stages can work as a road map that can help all stakeholders to make successful decisions for the future deployment of m-learning in their institutes

Factors Affecting Consumers’ Intention to Use Mobile Ride Hailing Services in Developing Countries

Sharing economy services are growing very quickly, including with successful implementations such as mobile ridehailing services, where by consumers and drivers can coordinate to share rides. This research investigates factors that are affecting consumers’ intention to use mobile ridehailing services in developing countries. The research data was collected in June 2021 from Jordanian consumers using an online questionnaire. The collected data was then analyzed to verify the research hypothesizes using Partial Least Squares Structural Equation Modeling (PLS-SEM). The empirical findings indicate that personalized benefits positively attract consumers to use mobile ridehailing applications. The findings also show that consumers’ privacy concerns negatively affect consumers’ intention to use mobile ridehailing applications. Moreover, the findings also show that the role of laws and regulations is significant in such contexts as it decreases the negative interaction between privacy concerns and consumers’ intention to use ridehailing applications. Accordingly, this research suggests that ridehailing practitioners should focus on providing more convienent services and at the same time governments and policy makers should provide protective legislations to overcome user’s privacy concerns